Conversational AI on WhatsApp | Engageware
Conversational AI on WhatsApp
WHATSAPP + CONVERSATIONAL AI
Automate your customer service on WhatsApp
Complete your conversational journeys with 24/7 customer support on the world’s most widely used messaging platform.
180
countries use WhatsApp
1M
automated conversations by Aivo
95
%
of solved queries
WhatsApp Business Solution Providers
And for this, we can guarantee
- Connection between platforms quickly, without interference and without the need to hire extra equipment
- Control over all aspects of the account from our platform (quality, message limit, templates, and more)
- Priority communication of news and updates on functionalities
Automate your customers' favorite channel
If your customers love WhatsApp, why not respond to them there too? Whether they write or send audio, AgentBot understands the intent behind their questions and answers them instantly, any time of day.
In addition, you can manage knowledge and design the experience in a simple way, without the need to know how to code, thanks to our simple and intuitive no-code platform.
Offer solutions instantly by WhatsApp
Integrations make the difference between a seamless conversation that solves problems and a series of generic responses that simply respond.
With conversational journeys you will be able to connect Aivo with different platforms to offer a comprehensive experience, with instant and decisive responses for each particular case.
Start proactive conversations with your customers
Sometimes you have to be the one to take the first step. Create communication campaigns with Engage, Aivo’s no-code tool to start conversations through proactive messages on WhatsApp.
Disseminate relevant promotions and card upgrades, update your customers on the status of a service or prevent fraud by notifying logins.
Complement WhatsApp with human attention
If the questions are complex, human intelligence makes the difference. Transfer the session from WhatsApp to live chat solutions and resolve the most delicate queries with the dedication they deserve.
Decompress phone traffic
Direct telephone inquiries directly from the IVR center to the company’s WhatsApp Business account.
Offer solutions based on the location of users
Read the user’s geolocation and suggest nearby stores, ATMs, or bank branches.
Increase your sales automatically
Generate leads and apply up-selling and cross-selling techniques through WhatsApp.
WhatsApp Banking
Conversational Journeys also for Banking
- Solve transactional queries through your preferred channel.
- Receive important information in an agile and accessible way.
- Keep your privacy and your data 100% safe.
Discover solutions for the financial industry
Start responding through your customers' preferred channel now
Frequently Asked Questions
What you need to know before implementing WhatsApp
Is it necessary to have a verified account (green tick) to be able to operate?
It is not a requirement to have an official company account to automate attention on WhatsApp with Aivo. However, if you want to see the green tick next to your brand, you can apply to WhatsApp for an official WhatsApp Business account.
Can I change my WhatsApp Business provider and keep my number?
Companies that are already working with another Business Solution Provider and want to choose Aivo as their new provider can perform the numerical migration in a simple way, keeping their number, display name, quality rating, message limits, account status, and the template messages.
What kind of conversations can I have with my clients on WhatsApp?
There are two types of possible conversations in WhatsApp: those initiated by the user -that is, when your customers send the first message-, and those initiated by the company through message templates. You can learn more about this second option on the Engage page.
How do I create a WhatsApp message template?
Engage, Aivo’s platform to start conversations with customers, has a section to create and manage message templates in a simple and fully self-managing way.