Is Agentic AI Worth It Yet?

Engageware in conversation with Everest Group

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If you’ve been watching the AI space like we have, you know something big is shifting. The conversation is moving fast from GenAI to the promise of agentic AI. But while the buzz builds, most financial institutions are still figuring out what’s real, what’s ready, and what’s worth trusting.

In this candid conversation, we skip the marketing fluff and dig into what’s actually being used in production across real regional banks and credit unions service teams today. You’ll hear:

• Why agentic AI isn’t powering customer service autonomously just yet

• How LLMs and automated workflows are still doing the heavy lifting—for now

• What to prioritize when speed, compliance, and customer trust are non-negotiable

If you’re trying to separate the signal from the noise, this video is a good place to start.